Leave & Accommodation Advisor

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the main operational contact for HR partners regarding leave and accommodation issues within a designated portfolio.

• Facilitate operational meetings with HR partners, which includes setting agendas, leading discussions, documenting action items, and ensuring follow-up.

• Collaborate with account management on strategic account initiatives and participate in client-facing activities.

• Serve as the initial escalation point for issues related to operations, claims, and accommodations.

• Oversee service quality, productivity, compliance goals, KPIs, reporting, and overall operational performance.

• Address HR partner inquiries regarding claims and accommodation statuses within service level agreements (SLAs).

• Offer expertise on FMLA, state leave legislation, ADA interactive processes, accommodation methods, and specific client plans, policies, and eligibility criteria.

• Convert leave and accommodation actions into data feeds and reports for partners, guiding them in their interpretation.

• Provide mentorship to specialists and members of the operational team.

• Identify trends, anomalies, risks, and insights within leave and accommodation data.

• Suggest training and process improvements and aid in simplifying workflows and redesigning operations.

• Utilize data, predictive insights, AI, and automation to enhance workflows, foresee needs, and minimize escalations.

• Ensure compliance with regulatory, contractual, and organizational standards while supporting audit preparedness.

• Maintain precise documentation and adhere to established controls, policies, and procedures.

⛳️ Requirements

• A minimum of three (3) years of experience in absence management, leave administration, claims processing, disability management, accommodation, or a similar operational area.

• Proficient in leading meetings with clients or partners, setting agendas, and engaging with HR-level stakeholders on operational and claims issues.

• Comprehensive understanding of FMLA, ADA, state leave regulations, and the influence of claims and accommodation actions on partner data, reporting, and outcomes.

• Preferred post-secondary degree or diploma in Business Administration, Human Resources, Health Sciences, Healthcare Administration, or a related discipline, or an equivalent combination of education and experience.

• Excellent written, verbal, presentation, and stakeholder management abilities.

• Familiarity with absence, disability, or claims administration platforms.

• Preferred knowledge of reporting tools.

• An inquisitive mindset and comfort with AI and emerging technologies.

• Experience in utilizing AI to enhance workflows, decision-making, or productivity is preferred.

• Strong analytical, problem-solving, organizational, and multitasking capabilities.

• Exceptional attention to detail and a commitment to high-quality standards.

• Proficient in Microsoft Office Suite.

• Capability to perform essential job functions with or without reasonable accommodation.

• Reliable high-speed internet connection.

• A workspace that is free from distractions, disruptions, or noise.

• Ability to be on camera during work-related trainings, meetings, and events.

• Capability to sit or stand at a desk for extended periods while using a computer.

🏝️ Benefits

• Comprehensive benefits package for full-time employees in line with local labor laws.

• Paid statutory leave and recognized public holidays.

• Contributions to health and social insurance sponsored by the employer (where applicable).

• Programs focused on employee wellbeing.

• Access to Employee Assistance Programs (EAP).

• Consistent and dependable high-speed internet and a workspace free from distractions, disruptions, or noise are required.