Learning & Operations Support Specialist, Level III

📋 Description

• Assisting in learning and operational enablement within a high-volume service setting

• Ownership of training programs, governance of content and documentation, along with operational support

• Collaborating with stakeholders to enhance training effectiveness, process execution, and knowledge management

• Working with cross-functional stakeholders on a weekly basis to ensure the effective development, execution, and continuous improvement of training plans

• Conducting structured monthly reviews to guarantee alignment and compliance of training documentation

• Creating and maintaining training materials, job aids, and learning resources

⛳️ Requirements

• High School Diploma or equivalent is required

• 2 to 5 years of experience in training, learning operations, process improvement, or content/documentation management

• Strong organizational and project management abilities, capable of handling multiple priorities

• Proven ability to work independently and influence cross-functional stakeholders

• Exceptional written and verbal communication skills

• Experience in service-based or customer-facing roles (e.g., customer support, healthcare, consulting, hospitality)

• Familiarity with instructional design principles and adult learning theory

• Experience in supporting PPI/continuous improvement initiatives or similar methodologies (Lean, Six Sigma, etc.)

• Proficient in learning management systems (LMS), SharePoint, and content/documentation management tools

• Experience in managing shared mailboxes or support channels in an operational context

🏝️ Benefits

• Healthcare

• Annual incentive plan bonus

• Paid time off

• Paid holidays

• Paid parental leave

• Accident and life insurance

• Short- and long-term disability

• Retirement and savings programs

• Employees’ Stock Purchase Plan (ESPP)