Learning Experience Manager

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Foster and uphold a constructive and professional learning atmosphere.

• Design and enhance training and development initiatives that align with product-specific methodologies and strategies.

• Organize, coordinate, and execute training programs effectively.

• Ensure the successful implementation of new-hire training and onboarding programs for TaskUs and its clients.

• Supervise and manage up to 8 Learning Experience Leaders as direct reports.

• Keep training schedules up-to-date and manage employee rosters for designated sites and/or GEOs.

• Create positions for new learning experience staff, including defining job descriptions, responsibilities, and compensation ranges.

• Conduct interviews, onboard new learning experience staff, and set clear expectations.

• Evaluate, observe, grade, coach, and provide constructive feedback to learning experience staff.

• Set quarterly KPIs, establish standards, conduct performance evaluations, and set goals.

• Supply tools and resources for the creation of training materials.

• Maintain electronic records for Learning Experience Leaders.

• Analyze training evaluations to identify trends, enhance training effectiveness, decrease speed-to-proficiency targets, and relay client feedback.

• Innovate and maintain cutting-edge training methodologies.

• Develop courses aimed at the growth and development of current employees.

• Collaborate with Recruiting and Operations to optimize the pipeline-to-production cycle and trainee performance feedback.

• Allocate resources for occupational health and safety prevention and control measures.

• Ensure training for workers in occupational health and safety protocols.

• Continuously enhance training programs and learning opportunities.

• Perform additional duties as assigned.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• A four-year college degree in a related field is preferred.

• A minimum of five years of prior training experience is required.

• At least two years of previous management experience, preferably in training or learning development.

• Two years of experience in a BPO setting is preferred.

• A minimum of two years of experience in technical support and/or emergency coordination, emergency response, or crisis management.

• Excellent written and verbal communication skills.

• Strong coaching and mentoring abilities.

• Willingness to travel up to 25% of the time.

• A strong desire to learn and adapt quickly to changes.

• Proficiency in Microsoft Office and Google Suite applications.

• Strong interpersonal skills, including conflict management and mentoring capabilities.

• Ability to work flexible schedules, including weekends, holidays, evenings, and extended hours.

• High-energy and enthusiastic approach to training.

• Exceptional organizational, planning, project management, problem-solving, communication, presentation, facilitation, and influencing skills.

🏝️ Benefits

• Competitive salary within the industry.

• Medical insurance coverage.

• Dental insurance options.

• Vision insurance plans.

• 401(k) plan with company matching contributions.

• Paid time off, including vacation days, sick leave, and holidays.

• Opportunities for professional growth and internal mobility.

• Access to training and development programs.

• Opportunities for education and certification.

• State-of-the-art work environments.

• Reasonable accommodations provided during the hiring process.