Learning Experience Leader

This is a fully remote position, open to applicants in Japan.

📋 Description

• Ensure the consistency, quality, and effectiveness of our training programs and operational standards.

• Develop and maintain engaging training materials, including manuals, presentations, and digital resources.

• Collaborate with subject matter experts to update and enhance training content and delivery methods.

• Support Team Leads in staff professional development and track course completion.

• Monitor and assess the effectiveness of training programs; suggest improvements based on feedback and performance.

• Conduct regular evaluations of operational practices across teams and individuals.

• Maintain thorough training records in compliance with company policies and legal requirements.

• Oversee adherence to necessary training certifications and documentation.

• Analyze training-related metrics and trends to identify performance gaps and areas for improvement.

• Collaborate with cross-functional stakeholders to identify and address future training needs aligned with business growth.

⛳️ Requirements

• Strong training and coaching skills—we prioritize candidates with substantial training experience over previous QA exposure.

• Proven background in training, including the delivery of training sessions and coaching practices.

• Experience in assessing training effectiveness and providing structured feedback.

• Strong written and verbal communication skills in both English and Japanese.

• Fluency in English is essential; bilingual proficiency is highly preferred.

• Excellent time management, planning, and organizational skills.

• High attention to detail coupled with proactive problem-solving abilities.

• A full, clean driving license with at least 2 years of driving experience in Japan.

• No at-fault insurance claims in the last 3 years.

• Demonstrated safe and confident driving skills with a willingness to continue learning.

• Willingness to disclose any secondary employment as part of the application process.

• Ability to pass a pre-employment and/or post-offer health check.

• Employment is contingent on passing random drug and alcohol testing as per our company policy.

🏝️ Benefits

• Competitive and fair salary with a company pension plan.

• Employee perks and discounts through our corporate benefits program.

• Access to ongoing professional development, qualifications, and training support.