Learning Experience Designer, Customer Enablement

This is a fully remote position, open to applicants in Canada.

📋 Description

• Become a subject matter authority on the Laivly product suite and its value proposition for customers.

• Create engaging learning experiences for customers using tools such as Articulate Rise, including eLearning modules, guides, videos, walkthroughs, and various enablement resources.

• Conduct customer onboarding and training sessions across our product offerings.

• Collaborate closely with the Product team to stay updated on new releases and ensure that learning content reflects the latest features.

• Collect customer feedback and insights on enablement to enhance product usability and adoption.

• Manage and continuously refine our knowledge base and customer enablement content.

• Utilize AI tools to expedite content creation while upholding high standards of quality and accuracy.

• Work with teams across Product, Customer Success, Engineering, Support, and Implementations to ensure a consistent customer learning experience.

• Assist in the development and enhancement of Laivly's Partner Portal, partner marketing resources, and partner training and certification materials.

• Evaluate needs and gather requirements for new sales enablement content supporting Laivly's internal sales team and partner network.

⛳️ Requirements

• 3 to 5 years of experience in instructional design, customer enablement, learning and development, or a related field.

• Proficiency in creating digital learning content using Articulate Rise or similar authoring tools.

• Background in a SaaS or technology environment.

• An inherent curiosity about understanding software products and the ability to explain technical concepts in a customer-friendly manner.

• Excellent written communication skills and experience in producing customer-facing documentation or learning materials.

• Experience working collaboratively with cross-functional teams, including Product, Customer Success, Engineering, Solutions, and Implementations.

• Familiarity with LMS platforms and AI-driven content creation tools.

• A portfolio showcasing your instructional design work.

• Experience in supporting product-led growth (PLG) or customer self-service initiatives.

• Experience with tools such as Articulate Storyline, Camtasia, Loom, or similar software.

• Background in the contact center or customer experience industry.

🏝️ Benefits

• Opportunity to collaborate and grow within a creative and diverse team.

• Flexible work arrangements.

• Professional development opportunities.