Learning & Development Trainer – Banking Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and implement training programs that emphasize banking operations, encompassing products, systems, policies, and regulatory standards.

• Collaborate with subject matter experts in Operations, IT, and Compliance, who own the processes, while this role translates that knowledge into effective, scalable training to enhance adoption.

• Work alongside leaders in operations, mortgage servicing, banking, and compliance to pinpoint skill gaps and deliver targeted training solutions.

• Develop and update training resources such as presentations, job aids, and procedural documentation that comply with banking practices and audit standards.

• Track the onboarding progress of new hires and their ongoing course completion via the LMS, ensuring they meet the required training timelines.

• Enhance learning retention and performance improvement through follow-up engagement, coaching, and constructive feedback.

• Contribute to the creation of training initiatives that align with process changes, system upgrades, and new banking regulations.

• Assist in the reporting and monitoring of training completion to ensure preparedness for audits and regulatory assessments.

⛳️ Requirements

• 2-5+ years of experience in training related to operational processes or systems within a banking or financial services context is preferred.

• Knowledge of banking operations, policies, and regulatory requirements, including familiarity with Fiserv systems.

• Experience in creating training materials such as presentations, job aids, and procedural documentation.

• Strong skills in facilitation and presentation, with the capability to train both in-person and online.

• Proficient in technical writing, able to document policies and procedures clearly.

• Excellent communication, organizational skills, and attention to detail, with the ability to manage multiple tasks effectively.

• Comfortable working with cross-functional teams, including operations, compliance, and leadership.

• Proficient in Microsoft Office Suite; familiarity with eLearning tools is an added advantage.

• Alignment with Servbank’s core values and a commitment to employee development.

🏝️ Benefits

• Opportunities for professional development.