Learning Consultant

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the execution of service engagements for Skillsoft clients.

• Collaborate with account teams to address customer-specific program requirements, including engaging with stakeholders throughout the organization for analysis and alignment of learning solutions, matching content to competency models and training needs, providing custom reporting and trend analysis to measure value, facilitating change management to enhance learning adoption, and marketing and communication efforts to promote solution awareness, as well as managing complex global roll-outs.

• Serve as a liaison for Skillsoft, acting as the main point of communication regarding the customer’s service engagements in accordance with the contract.

• Conduct and participate in virtual customer meetings to gather and comprehend the business needs related to the provided services.

• Stay informed about course and curriculum offerings, changes in certification tracks, and newly released versions of Percipio and Skillsoft products to update customers on necessary changes.

• Keep abreast of L&D industry trends and best practices to ensure alignment with customer goals and business priorities.

• Create and maintain detailed project work plans, ensuring all deliverables are completed on schedule and within scope.

• Assess project risks and notify management to develop contingency plans and respond to changes in risk factors as the project evolves.

• Provide weekly project status updates to management and the account team, maintaining a repository of meeting notes and project issues.

• Raise issues that could affect client relationships to Skillsoft management and internal resources for resolution.

• Strive to understand the customer's business, learning priorities, and goals to inform consulting and recommendations.

• Engage in professional development opportunities as they arise.

• Adapt to change proactively and undertake additional tasks as assigned.

⛳️ Requirements

• Minimum of 5 years of experience in learning facilitation, leadership development, learning ROI metrics and measurement, or learning strategy, along with a University degree or equivalent experience.

• Strong proficiency in virtual and collaborative web tools.

• Advanced skills in desktop applications (Word, Outlook, Excel, PowerPoint, Microsoft Project, Access) and a quick learner of new technologies and applications as required for the role.

• Experience or familiarity with the computer-based training market.

• Knowledge of LMS or LCMS platforms, preferably with experience in integrating learning content with LMS platforms.

• Understanding of foundational principles of adult learning and development, with effective application skills.

• Experience applying L&D theories and methodologies, with the ability to provide recommendations, best practices, and guidance tailored to various customer needs.

• Capability to analyze data to extract meaningful insights and recommendations that align with customer goals, including the ability to suggest data combinations to effectively track customer progress towards learning objectives.

• Exceptional customer service and facilitation skills.

• Strong project management, time management, and organizational abilities.

• Ability to work collaboratively as a team player and build strong relationships.

• Proficient in conducting business in a virtual environment while working with multiple virtual teams.

🏝️ Benefits

• Opportunities for professional development.