This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Organize and coordinate webinars, training sessions, presentations, and urgent special interventions (CI – Critical Incidents) for clients in the regions we serve.

• Notify and coordinate trainers or psychological support within our network.

• Work collaboratively with Lyra's international headquarters located in the UK and South Africa, as well as with relevant teams around the globe.

• Review translations (in French) of training materials and documentation.

• Provide assistance with administrative tasks, alongside chat and email support.

⛳️ Requirements

• Exceptional organizational skills with a strong focus on service and client satisfaction.

• You are a personable, approachable team player who enjoys taking initiative, maintains an overview during high-pressure situations, and remains composed during peak times.

• You work independently, with precision, and uphold a high standard of quality in your outputs.

• Proficient use of Google tools is essential.

• Fluency in French (preferably near-native), English, and German is required, as these three languages will be used daily. Knowledge of Italian would be advantageous.

• Previous experience in a coordination role is preferred.