Learning Administrator

This is a fully remote position, open to applicants in Poland.

📋 Description

• Assist in the planning and scheduling of annual training and learning initiatives across various client programs.

• Organize, publish, and manage learning events along with course registrations.

• Coordinate logistics involving trainers, guest speakers, venues, accommodations, catering services, printing vendors, and equipment suppliers.

• Prepare and distribute joining instructions as well as communications for learners.

• Arrange travel and lodging for facilitators and participants as necessary.

• Address inquiries from learners, clients, and stakeholders via phone and email.

• Monitor and fulfill established Service Level Agreements (SLAs) and performance objectives.

• Keep accurate records and manage administrative documentation.

• Identify potential improvements to processes and enhance service delivery.

• Provide support to internal teams, clients, and vendors across multiple regions and time zones.

• Manage logistics for both virtual and instructor-led training sessions.

• Foster strong relationships with clients and stakeholders.

• Contribute to internal Key Performance Indicators (KPIs), SLAs, and customer satisfaction goals.

⛳️ Requirements

• Proficient in both written and spoken English.

• Proven experience in operations, administration, customer service, or coordination roles.

• Exceptional organizational and time management capabilities.

• Strong verbal and written communication skills.

• Good working knowledge of Microsoft Word and Excel.

• Customer-oriented mindset with a keen attention to detail.

• Ability to juggle multiple priorities and perform effectively under pressure.

• Experience working collaboratively with cross-functional and virtual teams.

• Strong problem-solving abilities, resilience, and adaptability.

• Comfortable operating across diverse cultures and time zones.

• Previous experience in the Learning & Development or Training sector is preferred.

• Familiarity with Learning Management Systems (LMS) is preferred.

• Advanced proficiency in Microsoft Office applications is preferred.

• Experience in managing training logistics, events, or learning administration activities is preferred.

• Proven track record of identifying and implementing process improvements is preferred.

• Ability to work in the EMEA time zone, specifically from 9AM to 5PM CET.

🏝️ Benefits

• Opportunities for growth and professional development.

• Career advancement pathways into roles such as Team Leader, Learning Consultant, Project Manager, and Programme Manager.

• Chance to be part of a global organization.

• A collaborative and innovative work environment.

• Commitment to being an Equal Opportunity Employer.