Lead Technical Account Manager, EMEA

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Drive impactful customer results, platform adoption, and long-term value realization for Obsidian’s prominent enterprise clients and strategic partners throughout EMEA.

• Own the technical success framework for intricate enterprise accounts, aligning Obsidian’s platform features with customer security priorities, business objectives, and operational maturity targets.

• Act as a trusted technical advisor to senior customer stakeholders, including security leaders, IT executives, administrators, and executive sponsors.

• Collaborate with customers to develop success plans, maturity roadmaps, and optimization strategies that enhance product value, operational efficiency, and customer retention.

• Proactively identify opportunities to enhance customer health, adoption, and growth by analyzing usage patterns, business priorities, and evolving security requirements.

• Facilitate cross-functional collaboration with Product, Engineering, Customer Success, Support, and Sales to deliver significant outcomes for strategic accounts. Represent the customer's perspective in product roadmap discussions by providing strategic feedback, market trends, and enterprise requirements from across EMEA.

• Provide executive-ready business reviews, account health insights, technical strategy sessions, and value realization narratives for key stakeholders.

• Conduct technical workshops, enablement programs, and advisory sessions that boost customer self-sufficiency, platform maturity, and stakeholder alignment.

• Mentor and develop TAM team members by establishing best practices, sharing enterprise engagement patterns, and elevating the technical standards across the region.

• Contribute to the growth and scalability of Obsidian’s EMEA Services Delivery function by refining playbooks, processes, documentation, and regional operating models.

⛳️ Requirements

• Strong blend of technical expertise, customer engagement abilities, and leadership skills.

• Robust combination of technical depth, customer engagement, and leadership experience, with the capacity to drive measurable outcomes for strategic enterprise clients.

• Proven experience in Technical Account Management, Customer Success, Solutions Engineering, Professional Services, or a similar customer-facing technical position supporting enterprise accounts.

• In-depth understanding of cybersecurity, cloud, SaaS, and identity security concepts, including authentication, APIs, integrations, threat detection, and enterprise security workflows.

• Practical familiarity with platforms such as Google Workspace, Microsoft 365, Okta, Salesforce, ServiceNow, and related SaaS or identity ecosystems.

• Working knowledge of security solution categories such as SIEM, IAM/IGA, identity security, CASB, SSPM, Threat Detection, AI security, or related technologies.

• Ability to analyze customer environments, usage data, logs, alerts, and workflows to discover opportunities for improved technical and business outcomes.

• Experience mentoring colleagues, leading technical initiatives, or developing scalable best practices for customer-facing technical teams.

• Comfortable operating in a fast-paced startup environment with globally distributed teams; willing to travel occasionally within EMEA and internationally, up to 20%.

🏝️ Benefits

• Competitive compensation including equity and 401k.

• Comprehensive healthcare coverage including dental and vision.

• Flexible paid time off along with paid holiday time off.

• 12 weeks of new parent or family leave.

• Resources for personal and professional development.