Lead Tech Ops Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the operations for the assigned team.

• Provide leadership, coaching, training, and mentoring to team members.

• Supervise team tasks and delegate work assignments effectively.

• Collaborate with other departments to support team initiatives and manage client expectations and timelines.

• Identify and eliminate obstacles that may impact team members' tasks.

• Assist in the recruitment and onboarding of new team members.

• Coach and develop both new and existing team members.

• Facilitate updates on business or team matters through meetings, one-on-ones, and team huddles.

• Advise managers on performance management, promotions, terminations, and related performance issues.

• Gather team performance metrics for leadership review.

• Work with leadership to establish best practices and enhance performance.

• Lead initiatives within the team and implement strategic plans.

• Represent Tech Ops during cross-team client escalations and departmental challenges.

• Develop solution strategies for various issues.

• Perform additional duties as assigned.

• Travel occasionally as required.

⛳️ Requirements

• A Bachelor’s degree is required.

• Minimum of 2 years of experience in a leading or mentoring role is required.

• At least 3 years of experience in the Payroll and HR sector is required.

• Strong technical skills are essential.

• Comfort and experience in communicating with Executive level leadership, both internally and in client-facing situations.

• Proven ability to excel in an independent environment with little supervision.

• A client-first mindset with the ability to exemplify and instruct excellence in client interactions.

• Capability to sit for extended periods, typically 7–8 hours a day.

• Proficiency in operating a computer, utilizing phone systems, typing, and employing multiple software applications simultaneously.

• For General Ledger: A Bachelor’s degree in Accounting, Computer Science, Information Systems, or equivalent work experience.

• For General Ledger: Preferred experience with journal entries and Accounts Payable.

• For General Ledger: Understanding of cost and labor allocations is necessary.

• For General Ledger: Familiarity with data retrieval from a relational database is advantageous.

• For General Ledger: Strong preference for experience with Paylocity’s Payroll product.

• For General Ledger: Prior experience in an accounting role is preferred.

• For Customs: A Bachelor’s degree in Computer Science, CIS, or MIS, or equivalent work experience is preferred.

• For Customs: Strong preference for experience with Paylocity’s Payroll product.

• For Integrations: Knowledge of data retrieval from a relational database is a significant plus.

• For Integrations: Experience with XML and EDI/File receipt/transmissions is an advantage.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• 401(k) matching.

• Opportunities for career development.

• Fully remote work from home or at a location of record within the U.S.

• Annual bonus.

• Restricted stock unit grant based on individual performance.

• Reasonable accommodations for applicants and employees with disabilities.