Lead Systems Administrator

📋 Description

• Oversee and assist systems administrators throughout enterprise applications and cloud settings.

• Lead initiatives aimed at enhancing Customer Experience (CX) and operational efficiencies.

• Manage and provide support for platforms including Salesforce, Tableau, and AWS.

• Create automation and scripts to boost performance and operational efficiency.

• Diagnose issues related to systems, integrations, and infrastructure.

• Set up workflows, dashboards, and operational reports.

• Assist with APIs, cloud integrations, and enterprise tools.

• Collaborate directly with government stakeholders and program teams.

• Track system health, upgrades, and operational metrics.

• Provide support for incident response, escalation management, and after-hours operational coverage.

⛳️ Requirements

• Bachelor’s degree along with 8+ years of experience in systems administration, including supervisory or team lead roles.

• Proficiency in one or more of the following: Salesforce, AWS, Tableau, Scripting (Python, PowerShell, Bash).

• Experience in supporting enterprise applications and integrated systems.

• Excellent communication skills and ability to engage stakeholders effectively.

• Background in supporting Customer Experience (CX) or service enhancement initiatives.

• Capability to prioritize multiple tasks in a fast-paced environment.

• Willingness to cater to after-hours operational requirements in a 24/7 setting.

• U.S. Citizenship with the ability to obtain and maintain necessary clearance.

🏝️ Benefits

• Health and Wellness programs.

• Income Protection.

• Paid Leave.

• Retirement.