CRM System Administrator

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Gain a thorough understanding of Customer Support operations, challenges, and objectives, enhancing processes through CRM administration and consultation.

• Oversee and refine CRM configurations, such as user permissions, workflows, custom objects, reports, dashboards, and approval processes.

• Manage virtual phone systems, AI solutions, integrations, APIs, and third-party applications to facilitate seamless cross-functional operations.

• Evaluate system and team performance metrics to deliver operational insights and boost productivity.

• Work collaboratively with teams to collect business requirements, implement solutions, and assist in troubleshooting, training, documentation, and maintaining data integrity.

⛳️ Requirements

• Extensive experience in CRM administration, encompassing permissions, workflows, custom architecture, and system optimization.

• Familiarity with virtual phone systems, AI tools, APIs, integrations, and third-party platforms.

• Proficient in formulas, data validation, reporting, dashboards, and managing data integrity.

• Capability to assess business needs, enhance operational workflows, and execute cross-functional solutions.

• Experience in troubleshooting, providing user support, training, and documentation.

• English proficiency: B2+ (Upper-Intermediate/Advanced).

🏝️ Benefits

• Quarterly bonuses based on Company performance

• 24 working days of annual leave

• Corporate events and team building activities

• Udemy Business unlimited membership & language training courses

• Opportunities for professional and personal development in a rapidly growing environment