Lead Solutions Consultant

This is a fully remote position, open to applicants in Texas.

📋 Description

• Collaborate with the sales team to enhance Sprinklr's revenue generation.

• Create and deliver tailored solutions utilizing Sprinklr's AI-driven platform to address complex business challenges in service, social, marketing, and research domains.

• Work alongside sales and consulting teams to incorporate AI and data science capabilities into client systems.

• Develop and demonstrate automation solutions, including agentic AI, robotics, and AI-enabled technologies.

• Architect scalable, high-performance, and cost-effective solutions utilizing Sprinklr's Unified-CXM platform.

• Provide strategic advice on data architecture, multi-cloud deployments, API integrations, and hybrid-cloud settings.

• Construct technical and system architectures for existing environments, future scenarios, and solution evaluations.

• Promote the ethical and responsible use of AI in technology solutions.

• Oversee presales initiatives, which include presentations, solution proposals, technical workshops, RFPs, and Proofs of Concept.

• Partner with customer success teams, architects, specialists, engineering, and product marketing to configure demonstrations and confirm customer requirements.

• Utilize design thinking and human-centered design to create experience-driven enterprise solutions.

⛳️ Requirements

• Bachelor's degree in computer science, mathematics, or engineering; Master's degree is preferred.

• Over 10 years of experience in enterprise architecture, data architecture, and contact center and UC environments.

• More than 5 years of experience in software architecture and design within CCaaS systems.

• Proven experience in implementing AI solutions for marketing technology and social media management.

• In-depth knowledge of cloud contact center ecosystems, including Genesys, Amazon Connect, NICE, and Five9.

• Proficient in cloud-based martech solutions.

• Strong understanding of AI, automation, and ML frameworks, with practical experience in integrating AI-driven customer engagement solutions.

• Capable of engaging with executives, IT, and business leaders to convert complex AI functions into business value.

• Experience in thought leadership, such as publishing whitepapers, presenting at industry events, or maintaining a blog.

• Ability to conduct thorough assessments of customer architecture frameworks and align them with Sprinklr Data Architecture.

• Expertise in multi-cloud architectures, data sharing, streaming, and hybrid-cloud environments.

• Familiarity with IP Telephony, Intelligent Routing, Workflow Automation, Self-Service, Conversational AI, Workforce Optimization, Outbound Engagement, Social Media Engagement, Digital (DX), Unified Communications (UC), and Analytics.

• Must be located near customer sites and willing to travel up to 40% of the time.

• Must possess current and unrestricted work authorization in the country where the role is based; visa sponsorship or work authorization support is not available.

🏝️ Benefits

• Voluntary healthcare coverage for employees and their families where applicable.

• Paid time off.

• Open Mentoring Program.

• 401k plan with 100% vested company contributions.

• Flexible paid time off.

• Holidays.

• Generous caregiver and parental leave policies.

• Life and disability insurance.

• Comprehensive medical, dental, vision, and prescription drug coverage.

• Eligibility for discretionary bonus plans.

• Eligibility for commission plans.

• Opportunity to participate in equity plans.