Lead Site Reliability Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Take ownership of the comprehensive reliability engineering strategy across services, regions, and workstreams, ensuring clear technical priorities and accountable execution.

• Enhance the effectiveness of the SRE team through practical guidance, improved operational tools, sustainable response methodologies, and confirmed engineering results.

• Develop a prioritized reliability roadmap based on customer impact, incident recurrence, service risk, and operational effort, aligning delivery capacity with the SRE manager.

• Facilitate the adoption of significant service indicators, objectives, and error-budget decisions alongside product and service owners, establishing ownership and review protocols.

• Oversee enhancements to alerts across Grafana, Prometheus, Datadog, Sumo Logic, and PagerDuty, addressing duplication, missing coverage, routing, and diagnostic context.

• Lead the technical response to intricate incidents while reinforcing regional handovers, escalation preparedness, and blameless reviews; ensure the completion of consequential follow-ups.

• Direct and contribute to automation efforts that eliminate repetitive operational tasks, involving code reviews, testing, bounded permissions, and safe recovery practices.

• Coordinate readiness, capacity, and recovery initiatives across application, data, infrastructure, and Platform Engineering teams, resolving dependencies and technical obstacles.

• Review high-risk changes and maintain a hands-on approach through diagnosis, prototyping, and targeted implementation where direct involvement enhances outcomes.

• Report on customer impact, reliability trends, recurring failures, alert quality, and engineering progress; identify gaps in capacity or ownership with clear recommendations.

• Establish technical priorities and provide guidance to Senior and Principal contributors, aligning resource commitments with their managers while maintaining clear service ownership.

• Collaborate with the SRE manager on on-call preparedness and safeguarded engineering capacity; offer coaching and technical insights for development and recruitment.

• Make decisions regarding delivery and recovery within agreed authority, escalating business-risk acceptance, funding, and organization-wide architectural decisions to responsible owners.

⛳️ Requirements

• Proven track record in leading reliability enhancements across multiple production services and teams, with evidence of sustained outcomes post-delivery.

• Strong practical judgment in Kubernetes, Linux, application behavior, networks, storage, and hybrid infrastructure, with the ability to effectively involve specialists.

• Hands-on expertise in monitoring, PromQL, log analysis, and alert design, including the capability to differentiate telemetry faults from service failures.

• Experience in managing significant incidents, improving on-call practices, and driving corrective actions to verified resolution.

• Credible software and automation skills, including the ability to review and implement maintainable, tested operational tools and controlled changes.

• Ability to coordinate dependencies, mentor technical leaders, and negotiate delivery priorities and reliability trade-offs without relying on line-management authority.

• Familiarity with OKD/OpenShift, Azure, VMware, Windows, Datadog, Sumo Logic, PagerDuty, Terraform, SaltStack, Azure DevOps, or Argo CD.

• Experience supporting distributed teams and SaaS services involving database, integration, batch processing, or customer-facing financial workflow dependencies.

🏝️ Benefits

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or disability.