Lead Site Reliability Engineer

This is a fully remote position, open to applicants in Kentucky, +1 more state.

📋 Description

• Oversee, integrate, and execute software applications within the organization.

• Address software application issues that range in scope and complexity from moderate to significant.

• Manage software application testing, quality assurance, configuration, installation, and support activities.

• Guarantee seamless, stable, and timely deployment of new software and updates.

• Create and uphold controls for test and production systems as well as software source code.

• Provide guidance to executives on functional strategies regarding key issues.

• Conduct high-severity incident management and service restoration conference calls.

• Facilitate communication with senior leadership during critical outages.

• Carry out root cause analysis across a wide array of software technologies.

• Assist with pharmacy releases and escalations.

• Make autonomous decisions on complex matters with minimal oversight.

⛳️ Requirements

• Bachelor's degree in computer science or a related discipline.

• 8 or more years of experience in information technology, SRE, DevOps, or Platform Engineering.

• At least 2 years of experience in a project or technical lead role.

• Capability to lead high-severity incident management and service restoration calls.

• Strong verbal communication skills and the ability to maintain composure under pressure.

• Proficiency in providing clear status updates and guiding technical teams towards resolution.

• Competence in managing stakeholder expectations during critical outages.

• Ability to conduct root cause analysis across various software technologies in a large, multi-system production setting.

• Familiarity with generative and agentic AI tools for authoring and analysis.

• Commitment to continuously enhancing consumer experiences.

• Availability for occasional and/or weekend escalations as required.

• Preferred: Master's Degree.

• Preferred: Domain knowledge and experience in the health care sector, particularly in pharmacy.

• Preferred: Proficiency in .NET, Java, Typescript, SQL Server, Oracle Database, Postgres, MongoDB, Kubernetes, Temporal, and similar technologies.

• Preferred: Experience in regulated enterprise environments.

• Preferred: Familiarity with Agile SDLC and/or Scrum methodologies.

• Preferred: Extensive experience with observability tools such as Dynatrace and Splunk.

• Minimum home internet speed of 25 Mbps download and 10 Mbps upload.

• Ability to work from a designated space without ongoing interruptions to safeguard member PHI/HIPAA information.

🏝️ Benefits

• Bonus incentive plan based on company and/or individual performance.

• Medical, dental, and vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company and personal holidays.

• Paid parental and caregiver leave.

• Short-term and long-term disability insurance.

• Life insurance.

• Occasional travel to Humana offices for training or meetings.

• Home or Hybrid Home/Office work arrangement.

• Dedicated workspace and internet requirements to support effective remote work.