Lead ROI Medical Records Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Timely, efficient, and accurate processing of all release of information (ROI) requests

• Ensuring access to medical records is restricted to authorized personnel only

• Validating requests and authorizations for medical record releases following company policy and legal standards

• Conducting quality checks to guarantee accuracy, confidentiality, and proper billing of all released records

• Keeping equipment in optimal working condition

• Providing exceptional customer service

• Staying informed about relevant state laws and fee structures

• Working within designated responsibilities while being adaptable to accept additional tasks or account coverage during busy periods

• Adhering to client site policies and procedures, including HIPAA, as well as state and federal regulations, and labor laws

• Managing confidential information with professionalism and integrity

• Addressing escalations and resolving customer service issues

• Supporting administrative functions such as queue management and work assignments

• Generating reports and metrics as needed

⛳️ Requirements

• High school diploma or GED is mandatory

• At least 3 years of ROI fulfillment experience with Sharecare HDS or 4 years of external ROI experience is required

• Advanced understanding of various EMR platforms and types of ROI requests

• Strong organizational and multitasking abilities are essential

• Proficient in Microsoft Office applications

• Excellent documentation, communication, and customer service skills

• Proven capacity to manage time efficiently and meet deadlines

• Eagerness to quickly learn new programs and processes

• Self-driven, reliable, and capable of working independently or collaboratively within a team

• Documented ability to maintain productivity, utilization, and quality performance standards

• Strong interpersonal and problem-solving skills

• Act as the Subject Matter Expert (SME) for designated customer accounts, showcasing strong capabilities in documentation, communication, and organization

• Exhibit strong leadership skills

• Ability to assist in onboarding and training new team members

• Capability to monitor employee production, utilization, and quality

• Ability to ensure compliance with customer SLAs, including turnaround time (TAT)

🏝️ Benefits

• Outstanding customer service

• Comprehensive onboarding and training for new employees