Lead, Retention, Channel Development

This is a fully remote position, open to applicants in United States.

📋 Description

• Formulate sales product strategies for one or more business lines aimed at specific markets and segments.

• Promote consistent utilization of mail order pharmacy services through strategies focused on refill rates, auto-refill enrollments, and member engagement.

• Manage the member lifecycle from initial fill through repeat fills, the adoption of auto-refill, and ongoing adherence.

• Collaborate with Operations, Marketing, Contact Center, Product, Analytics, and Clinical teams to enhance member interactions.

• Detect and minimize refill leakage while enhancing script continuity.

• Leverage data-driven insights and targeted retention strategies to increase refill rates, auto-refill adoption, member retention, and prescription growth.

• Offer data-informed expertise and management reporting to elevate sales performance and market share.

• Create go-to-market strategies and pinpoint new business opportunities.

• Examine trends and utilization to uncover areas for improvement.

• Work alongside business leaders, Marketing, and Finance to develop strategic and competitive sales plans.

• Counsel executives on strategies tailored to specific segments.

• Utilize independent judgment on complex matters with minimal oversight.

⛳️ Requirements

• Over 5 years of experience in customer engagement, retention, lifecycle marketing, pharmacy, healthcare, contact center operations, or similar growth-oriented roles.

• Demonstrated ability to develop and implement strategies that enhance customer retention, utilization, adherence, or recurring revenue performance.

• Proven track record of leading cross-functional projects across Operations, Marketing, Analytics, Product, and Customer Experience teams.

• Strong analytical capabilities with a knack for converting data and insights into actionable growth and retention strategies.

• Experience in managing performance metrics related to retention, refill rates, conversion, engagement, utilization, customer lifetime value, and operational KPIs.

• Skilled in building business cases, prioritizing growth opportunities, and driving quantifiable business results.

• Excellent project management and organizational abilities.

• Outstanding communication, presentation, and stakeholder management skills, including the ability to influence senior leadership.

• Proficiency in CRM, campaign management, reporting, and analytics platforms.

• Extensive knowledge of Microsoft Word, Excel, and Access.

• A strong commitment to continuously enhancing consumer experiences.

• Minimum internet speed of 25 Mbps download and 10 Mbps upload for remote work.

• Capability to work from a dedicated space free from ongoing interruptions to maintain the confidentiality of member PHI/HIPAA information.

🏝️ Benefits

• Bonus incentive plan based on individual and/or company performance.

• Medical, dental, and vision coverage.

• 401(k) retirement savings plan.

• Paid time off.

• Company and personal holidays.

• Paid parental and caregiver leave.

• Short-term and long-term disability insurance.

• Life insurance coverage.

• Internet expense reimbursement for employees working from home in California, Illinois, Montana, or South Dakota.

• Telephone equipment suitable for business needs.

• Flexible remote work arrangement.

• Occasional travel to Humana offices for training or meetings.