Lead Quantitative and Qualitative Researcher

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Design and spearhead both quantitative and qualitative research initiatives, which include surveys, interviews, usability assessments, and ethnographic methods.

• Oversee survey strategy, development, implementation, and result analysis to derive actionable insights and gauge customer sentiment.

• Ensure that research methodologies adhere to ethical standards, encompassing informed consent and the safeguarding of personally identifiable information.

• Integrate qualitative and quantitative data into insights that inform design, product, and policy decisions.

• Convert findings into comprehensive reports, personas, journey maps, service blueprints, and data visualizations.

• Offer strategic guidance on data visualization techniques.

• Deliver presentations of findings to government agency stakeholders and senior leadership.

• Collaborate with CX strategists, service designers, data scientists, and technologists to validate concepts, enhance usability, and improve service delivery.

• Implement Human-Centered Design and service design principles across both digital and non-digital interactions.

• Contribute to Voice of the Customer initiatives by analyzing feedback channels, comment streams, and behavioral data.

• Play a role in developing a research strategy and roadmap aligned with program and agency priorities.

• Work with stakeholders to establish CX success metrics and assess research-driven recommendations.

• Connect research insights to service performance and outcomes to facilitate continuous improvement.

• Collaborate across various teams and disciplines in a dynamic contractor environment.

⛳️ Requirements

• A minimum of 7 years of experience in UX/CX research, market research, human factors, behavioral science, or related fields.

• Bachelor’s degree is required.

• US citizenship is mandatory.

• Ability to obtain Public Trust clearance is essential.

• Must reside and perform work in the United States.

• Experience with Figma is preferred for collaboration, workshops, prototyping, and wireframing.

• Familiarity with Qualtrics is preferred for survey deployment and analytics.

• Experience with Usertesting.com or similar platforms for usability testing or interviews is preferred.

• Proficiency in Microsoft Office is preferred for analysis, reporting, and collaboration.

• Knowledge of Tableau, Power BI, or similar data visualization tools is preferred.

• Expertise in qualitative and quantitative research methods, advanced survey design, and mixed-methods synthesis is preferred.

• Background in service design and customer experience research is preferred.

• Experience collaborating with federal agencies is preferred.

🏝️ Benefits

• Equal opportunity employer.

• Reasonable accommodations are available throughout the application and employment process.

• Confidential handling of accommodation information.