Lead Product Manager – Lending Digital Experience

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take charge of the roadmap and long-term strategy for our digital application experiences.

• Examine user behavior, funnel metrics, and customer feedback to continuously improve and enhance the existing digital application process, boosting conversion rates and customer satisfaction.

• Standardize and unify the digital experience across our various loan products, ensuring a consistent and intuitive interaction set for our customers.

• Design, test, and implement intelligent cross-sell features within the digital application flow to maximize customer lifetime value without introducing friction to the core application.

• Collaborate closely with our phone sales and operations teams to create a seamless, omnichannel experience that allows customers to effortlessly transition between self-service digital tools and human assistance without losing context or progress.

• Adapt and structure our digital experiences to interact effectively with both internal and external AI agents, supporting or acting as a proxy for our human sales and support teams to ensure our platform is equipped for next-generation automated interactions.

• Work with engineering, design, data science, compliance, and marketing teams to deliver high-quality products promptly.

⛳️ Requirements

• At least 6 years of demonstrated product management experience, successfully launching and scaling consumer-facing digital products.

• A background in fintech, consumer lending, or financial services is highly desirable, with a solid understanding of exemplary financial consumer experiences.

• Proven experience in developing consumer-facing tools that integrate with complex internal and external systems.

• Experience with AI technology integration is preferred.

• Outstanding written and verbal communication skills, with a structured and analytical thought process, resulting in effective documentation for both technical and non-technical audiences.

• Capability to drive success through the definition of clear business outcomes, rapid product iteration, and efficient prioritization.

• Strong ability to utilize data to inform product decisions, identify friction points in a conversion funnel, and evaluate the success of new features.

• Strong executive presence with the ability to influence without direct authority, uniting diverse stakeholders around a common product vision.

• A degree in Computer Science or equivalent experience.

🏝️ Benefits

• 401 (k) plan with employer matching.

• Comprehensive medical, dental, and vision coverage with HSA and FSA options.

• Generous vacation and sick leave, along with dedicated volunteer days.

• Access to wellness support through our Employee Assistance Program and various physical and mental health wellness initiatives.

• Discounts on pet care for your furry family members.

• Financial assistance during tough times through our Achieve Care Fund.

• A supportive environment for connection and a commitment to diversity and inclusion through our six employee resource groups.