Lead Product Manager – Lending Digital Experience

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Take ownership of the roadmap and long-term vision for our digital application experiences.

• Evaluate user behavior, funnel metrics, and customer feedback to continuously optimize and enhance the current digital application process, resulting in increased conversion rates and customer satisfaction.

• Standardize and unify the digital experience across various loan products, ensuring a cohesive and intuitive interaction set for our customers.

• Design, test, and implement intelligent cross-sell capabilities within the digital application flow to maximize customer lifetime value while minimizing friction in the core application.

• Collaborate closely with our phone sales and operations teams to create a seamless, omnichannel experience that allows customers to transition effortlessly between self-service digital tools and human assistance without losing context or progress.

• Adapt and structure our digital experiences to work efficiently with both internal and external AI agents, supporting or serving as a proxy for our human sales and support teams, preparing our platform for next-generation automated interactions.

• Work in partnership with engineering, design, data science, compliance, and marketing teams to deliver high-quality products on schedule.

⛳️ Requirements

• At least 6 years of demonstrated product management experience, successfully launching and scaling consumer-facing digital products.

• A background in fintech, consumer lending, or financial services is highly desirable, with a strong grasp of best-in-class financial consumer experiences.

• Proven experience in building consumer-facing tools that integrate with complex internal and external systems.

• Experience with AI technologies is preferred.

• Outstanding written and verbal communication skills, coupled with a structured and rigorous thought process, leading to effective documentation for both technical and non-technical audiences.

• Ability to achieve success by defining clear business outcomes, executing quick product iterations, and efficiently prioritizing tasks.

• Exceptional capacity to use data to inform product decisions, identify friction points in a conversion funnel, and assess the success of new features.

• Strong executive presence with the capability to influence without direct authority, aligning diverse stakeholders around a common product vision.

• A degree in Computer Science or equivalent experience.

🏝️ Benefits

• 401 (k) with employer matching

• Medical, dental, and vision plans with HSA and FSA options

• Competitive vacation and sick leave, as well as dedicated volunteer days

• Access to wellness support through the Employee Assistance Program, including physical and mental health wellness programs

• Discounts on pet care for your furry family members

• Financial assistance during times of hardship through our Achieve Care Fund

• A safe environment for connection and a commitment to diversity and inclusion through our six employee resource groups