Lead Product Manager – Lending Digital Experience

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of the roadmap and long-term vision for our digital application experiences.

• Examine user behavior, funnel metrics, and customer feedback to continuously optimize and enhance the existing digital application process, boosting conversion rates and customer satisfaction.

• Standardize and unify the digital experience across various loan products, ensuring a seamless and intuitive set of interactions for our customers.

• Design, test, and implement intelligent cross-sell capabilities within the digital application flow to maximize customer lifetime value while maintaining a frictionless core application.

• Collaborate closely with our phone sales and operations teams to create a smooth, omnichannel experience where customers can effortlessly switch between self-service digital tools and human assistance without losing context or progress.

• Adapt and structure our digital experiences to efficiently interface with both internal and external AI agents, supporting or serving as a proxy for our human sales and support teams to ensure our platform is equipped for next-generation automated interactions.

• Work together with engineering, design, data science, compliance, and marketing teams to deliver high-quality products within deadlines.

⛳️ Requirements

• At least 6 years of demonstrated product management experience, with a successful track record of shipping and scaling consumer-facing digital products.

• A background in fintech, consumer lending, or financial services is highly desirable, along with a solid understanding of best-in-class financial consumer experiences.

• Proven experience in developing consumer-facing tools that integrate with complex internal and external systems.

• Familiarity with integrating AI technologies is preferred.

• Outstanding written and verbal communication skills, coupled with a structured and methodical thought process, resulting in effective documentation for both technical and non-technical audiences.

• Capability to drive success through clear business outcome definitions, rapid product iteration, and effective prioritization.

• Exceptional skill in utilizing data to inform product decisions, identify friction points in a conversion funnel, and evaluate the success of new features.

• Strong executive presence with the ability to influence stakeholders without direct authority, aligning diverse groups around a common product vision.

• A degree in Computer Science or equivalent.

🏝️ Benefits

• 401 (k) plan with employer match

• Medical, dental, and vision coverage with HSA and FSA options

• Competitive vacation and sick leave, along with dedicated volunteer days

• Access to wellness support through the Employee Assistance Program, physical and mental health wellness programs

• Discounts on pet care for your furry family members

• Financial assistance in times of hardship through our Achieve Care Fund

• A safe environment for connection and a commitment to diversity and inclusion through our six employee resource groups