Lead Product Manager, Automation

This is a fully remote position, open to applicants in District of Columbia, +6 more states.

📋 Description

• Enhances enterprise value by identifying and developing automation opportunities across various CenterWell sectors, such as Home Health, Primary Care, and Pharmacy.

• Collaborates with teams to identify workflow inefficiencies and create human-centered, AI-enabled solutions that enhance experience, efficiency, and clinical/operational outcomes.

• Establishes leading indicators to evaluate success and promote continuous improvement.

• Advocates for scalable, reusable automation capabilities and the responsible adoption of automation within a regulated healthcare context.

• Reports directly to the Director of Product Management.

• Concentrates on collaborating with CenterWell segments to identify, shape, and advance automation opportunities that yield measurable value.

• Utilizes data analysis, journey mapping, and process mapping to pinpoint friction points, assess opportunity size, and establish clear leading indicators of success.

• Oversees the development of automation use cases from initial concept through validation, working alongside product, engineering, clinical, compliance, and operational teams.

• Ensures that solutions align with user needs, encourage the reuse of scalable AI-enabled capabilities, and refine opportunities based on performance insights and priorities.

⛳️ Requirements

• Over 5 years of experience in experience strategy, service design, process improvement, or automation-centric roles, with a proven track record of developing opportunities.

• Proficiency in process mapping (e.g., journey maps, swimlanes, value stream mapping) and utilizing data to detect inefficiencies, quantify opportunities, and define leading indicators.

• Familiarity with automation technologies (e.g., RPA, workflow orchestration, agentic automation) and knowledge of AI/ML or generative AI applications in enterprise environments.

• Solid understanding of healthcare workflows and ecosystems, including clinical and operational processes within Home Health, Primary Care, or Pharmacy.

• Ability to collaborate with product, engineering, clinical, compliance, and operations teams to shape and advance solutions.

• Capability to translate user needs and challenges into scalable, experience-driven solutions.

• Experience in communicating product updates, milestones, and progress to both internal and external partners, with the capacity to align diverse teams around opportunities and outcomes.

🏝️ Benefits

• Medical, dental, and vision benefits.

• 401(k) retirement savings plan.

• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave).

• Short-term and long-term disability.

• Life insurance.

• Many other opportunities.