Lead Product Manager

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Take ownership of a designated agent product area, managing everything from problem selection to production, encompassing claims, provider network management, eligibility and benefits, or payer-provider workflows.

• Determine which tasks should be handled by agents and which should remain with human personnel.

• Establish success criteria at the task level, including evaluations, confidence thresholds, and escalation protocols for every deployed agent.

• Conduct weekly reviews of actual transcripts and traces.

• Create human-in-the-loop experiences, featuring review queues, approval gates, and exception management processes.

• Propel customer outcomes from pilot phases to full implementation with payers and DSOs.

• Monitor resolution rates, cost per task, turnaround times, and escalation volumes.

• Engage in discovery calls and convert customer operating procedures into actionable agent instructions and measurable objectives.

• Champion the development of reusable shared-platform components such as voice, browser automation, document parsing, tool access, audit logging, settings, and guardrails.

• Integrate AI disclosure, audit trails, data management, and human oversight into product specifications.

• Report to the Insurance product leader and collaborate daily with Engineering, ML, Customer Success, and Sales teams.

⛳️ Requirements

• Bachelor’s degree or equivalent practical experience is required.

• Over 5 years of product management experience in B2B SaaS or data-intensive products.

• Proven experience in enterprise product discovery.

• Proficient in writing success criteria and evaluations.

• Working knowledge of agent development, including tool utilization, retrieval, orchestration, and human-in-the-loop processes.

• Ability to query and interpret data comfortably.

• Experience in deploying software to enterprise customers with complex, regulated workflows.

• Strong collaborative experience with engineers on backend or data-heavy systems and discussions about architecture.

• Familiarity with using AI agents for prototyping, analysis, and documentation.

• High tolerance for ambiguity, significant agency, and a keen interest in payer operations.

• Experience in launching AI or agent-based products is highly desirable.

• Background in healthcare, insurance, or other regulated workflows is advantageous.

• Must disclose whether visa sponsorship is necessary now or in the future.

• Must confirm experience in building and designing agentic workflows.

🏝️ Benefits

• Equal opportunity employer.

• Candidates who do not meet 100% of the qualifications are strongly encouraged to apply.

• Remote work arrangement available.