Lead Product Designer, Provider Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full ownership of end-to-end product design for Provider workstreams, encompassing everything from discovery and journey mapping to prototypes and production-ready design. This includes provider-facing products, partner workflows, lead quality, conversion acceleration, account growth, and operational capabilities that assist providers in serving families more effectively.

• Convert marketplace, partner, and operational complexities into user-friendly workflows for both internal and external users.

• Collaborate with Product, Engineering, Research, Marketing, Operations, Sales, and business leaders to establish problem framing, success criteria, trade-offs, and release scope.

• Design with a focus on trust, clarity, speed, and usability in workflows where users require accurate information and confident next steps.

• Leverage research, analytics, provider conversations, partner feedback, frontline team insights, product data, and business context to inform design decisions.

• Identify key opportunities where enhanced provider workflows can lead to improved customer outcomes and business performance.

• Clearly articulate design rationale to product teams, engineering partners, marketing collaborators, operational stakeholders, and senior leaders.

• Assist teams in understanding not only what should be delivered, but also why it is important.

• Apply and build upon shared APFM patterns to ensure product surfaces are coherent across various domains.

• Help differentiate between provider-specific design needs and reusable system patterns.

• Contribute to common foundations, including interaction patterns, information architecture, accessibility, UX writing, and craft standards.

• Mentor and elevate the standards for other designers through critique, pattern quality, and effective product storytelling, without necessitating people-management responsibilities.

• Adopt a builder's mindset in design: utilize lightweight prototypes, AI-assisted workflows, and experimental approaches to bring ideas to life more quickly.

• Experiment with AI tools to explore product directions, prototype workflows, synthesize inputs, validate assumptions, and enhance the speed and quality of design work.

• Assist the team in recognizing where AI significantly enhances the experience, and where human judgment, trust, and clarity are paramount. Share insights with design and stakeholders to foster collective improvement.

⛳️ Requirements

• Over 7 years of product design experience with complex web, SaaS, marketplace, CRM, internal tools, partner portals, or operations-focused products.

• A robust portfolio demonstrating end-to-end ownership from vague problem framing to delivered product, including work that has shaped product strategy or enhanced quality across multiple workstreams.

• Exceptional skills in interaction design, systems thinking, information architecture, and product judgment.

• Proven curiosity and practical experimentation with AI tools within the design or product development process.

• Capability to articulate not just what you designed, but how evidence, tools, prototypes, constraints, and judgment informed your decisions.

• Experience thriving in fast-paced, ambiguous environments where ownership, pragmatism, and cross-functional trust are essential.

• Proficient in Figma, with the ability to convey design intent through flows, prototypes, specifications, and compelling design storytelling.

• Comfortable collaborating closely with Product Managers, Engineers, Researchers, Marketing, operational stakeholders, Sales, and senior leaders to align teams around a clear design vision.

🏝️ Benefits

• 401(k) with matching contributions

• Dental insurance

• Health insurance

• Vision insurance

• Paid time off