Lead Implementation – Shared Services Ops

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee operations for the assigned team

• Manage daily tasks and assign responsibilities

• Train, mentor, and develop both new and current team members

• Facilitate business updates and team communications through meetings, one-on-ones, and team huddles

• Provide management with recommendations regarding performance management, promotions, terminations, and performance-related issues

• Collaborate with management to develop best practices aimed at enhancing team performance

• Address escalated client and departmental issues and determine appropriate resolutions

• Take measures regarding employee performance and conduct issues in collaboration with management

• Conduct weekly quality assessments and evaluations, reviewing assignments and performance metrics

• Resolve escalated client issues while liaising with Paylocity leadership and C-level client contacts

• Identify areas for improvement and suggest additional training

• Lead training initiatives for both new and existing team members

• Create, update, and maintain training and reference materials

• Serve as a technical resource, addressing inquiries from team members

• Manage incoming workloads through effective queue monitoring, organization, and communication with Implementation Managers, Team Leads, Consultants, and Data Conversion

• Update tools and internal training documentation

⛳️ Requirements

• At least three years of experience in Payroll Implementation is required

• A bachelor’s degree is preferred or equivalent experience

• Previous experience in Implementation and/or internal support for Implementation is highly recommended

• Management experience is a valuable asset

• Familiarity with Paylocity’s tools is preferred

• Capability to mentor and coach colleagues

• Strong problem-solving and analytical skills

• Proficiency in Microsoft Office, particularly strong Excel skills

• Ability to remain seated for extended periods, typically 7–8 hours daily

• Competence in operating computer and phone systems, typing, and using multiple software applications simultaneously

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• 401(k) matching

• Opportunities for career development

• Annual bonus

• Restricted stock unit grant based on individual performance

• Reasonable accommodations for applicants and employees with disabilities