Lead Generation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Actively reaching out to consumers who have submitted service inquiries via online lead-generation channels.

• Promptly engaging with prospects following their inquiry to validate their needs, evaluate eligibility, and connect them with suitable service providers.

• Overseeing multiple outbound leads while adhering to quality and productivity standards.

• Completing all necessary Lead Qualification Questions (LQQs).

• Identifying qualifying and disqualifying criteria according to campaign and provider guidelines.

• Collecting precise information to assess consumer eligibility and match them with appropriate service providers.

• Delivering empathetic, professional, and solution-focused service.

• Following prescribed scripts, workflows, and quality benchmarks.

• Ensuring uniform handling of all lead types and inquiries.

• Performance is evaluated based on speed of contact, accuracy in qualification, successful transfers to providers, customer satisfaction, and compliance with quality standards.

⛳️ Requirements

• Prior experience in outbound calling, tele sales, lead qualification, customer service, call center operations, or appointment setting.

• At least 1 year of experience in Sales or as a Sales Development Representative.

• Exceptional verbal communication and active listening abilities.

• Capability to quickly establish rapport and engage consumers over the phone.

• Confidence in managing objections and steering conversations effectively.

• Keen attention to detail and accuracy in documentation.

• Ability to handle a high volume of outbound calls while upholding quality standards.

• Strong organizational and time-management skills.

• Excellent problem-solving and decision-making capabilities.

• Experience with CRM systems, preferably Salesforce.

• Proficient in Microsoft Office and web-based applications.

• Comfortable navigating various systems while interacting with consumers.

• Experience dealing with web-generated leads.

• Background in lead qualification, customer acquisition, or provider matching settings.

🏝️ Benefits

• This is a work-from-home position.