Lead Functional Business Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee, mentor, and support a team of Business Analysts, establishing the benchmarks for extracting and validating business rules from the existing VistA/MUMPS Prosthetics functionality.

• Develop, standardize, and enhance the BA methodology and playbook utilized throughout the program, ensuring uniformity among both Prosthetics Delivery scrum teams.

• Implement human-centered design principles — including journey mapping, personas, contextual inquiry, usability testing, and co-design workshops — to confirm current-state findings and inform future-state improvements with authentic input from Veterans, clinicians, and VA staff, rather than solely relying on legacy system behavior.

• Review and assess BRDs, functional specifications, user stories, process flows, and acceptance criteria generated by the BA team for consistency, clarity, and traceability to source functionality.

• Act as the primary BA liaison with VA product owners, government stakeholders, and the program’s Governance & Architecture layer regarding requirements strategy, prioritization, and scope decisions.

• Lead design thinking workshops, journey mapping sessions, and usability testing with VA clinical and operational stakeholders throughout Prosthetics workflows — including ordering, procurement, fitting, claims, and inventory.

• Navigate the equilibrium between “as-is” legacy extraction and “to-be” modernization opportunities, ensuring enhancements are rooted in validated user needs and Section 508 accessibility standards.

• Collaborate with Scrum Masters and Product Owners across both delivery scrum teams to synchronize backlog priorities with validated business and user requirements.

• Mentor and develop junior and mid-level Business Analysts through requirement reviews, structured feedback, and practical mentoring.

• Ensure BA deliverables and processes are in alignment with VA’s VIP (Veteran-focused Integration Process) framework artifacts — RACI, Technical Manual, deployment/rollback plans — and support CD1/CD2 decision gate readiness.

• Identify risks, gaps, or ambiguities in requirements coverage and escalate to program governance with suggested resolutions.

• Assist in change management, stakeholder communication, and the creation of training materials for modernized workflows.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Information Technology, Healthcare Administration, Human-Centered Design, or a related field (Master’s degree preferred).

• 8+ years of experience as a Business Analyst, with proven experience in leading or mentoring other analysts and supporting enterprise IT or healthcare modernization initiatives.

• Demonstrated functional knowledge of VA VistA and the Prosthetics module — encompassing ordering, procurement, fitting, claims, and inventory workflows — adequate for extracting and validating business rules directly from current system operations, and for training others in this skill.

• Practical experience in employing human-centered design methods — user research, personas, journey mapping, usability testing, and co-design/participatory workshops — to validate and shape system requirements.

• Experience in defining, standardizing, or advancing a Business Analysis practice, methodology, or playbook for a program or team.

• Proven success in facilitating discussions with senior stakeholders and translating intricate legacy system behaviors into clear technical and functional requirements.

• Profound understanding of Agile methodologies at scale (across multiple scrum teams) and requirements management processes.

• Exceptional written, verbal, and facilitation skills, with experience in presenting to government leadership.

• Familiarity with collaboration and project management tools such as Jira, Confluence, Azure DevOps, Microsoft Visio, or similar platforms.

🏝️ Benefits

• Comprehensive benefits package.

• Options designed to meet the needs of employees and their families.