Lead Engineer – ServiceNow, AI

This is a fully remote position, open to applicants in India.

📋 Description

• Lead and guide a team of AI/ML developers while shaping Agentic AI solutions within ServiceNow.

• Design, train, and implement ML models for predictive analytics, classification, and clustering tasks.

• Collaborate across AWS, Azure, and Google Cloud to create scalable solutions.

• Fine-tune Hugging Face transformer models such as BERT and GPT for tasks including classification, summarization, and sentiment analysis.

• Develop chatbots and AI automations integrated with Microsoft Teams, Azure AI, and ServiceNow.

• Utilize Apache Spark and Snowflake for extensive analytics and data processing.

• Create ETL pipelines ensuring data quality, transformation, and validation.

• Enhance the performance of SQL, MySQL, PostgreSQL, and MongoDB databases.

• Generate visualizations using Tableau and Power BI.

• Train and deploy Large Language Models for applications in conversational AI, generation, and summarization.

• Engineer autonomous, adaptive AI agents that can learn and make decisions in real-time.

⛳️ Requirements

• Over 5 years of experience applying AI and automation within ServiceNow ecosystems.

• Demonstrated success in a senior or lead role, mentoring developers and managing complex projects.

• Strong programming skills in Python and SQL, alongside experience with ML frameworks such as TensorFlow, PyTorch, and Scikit-learn.

• In-depth understanding of algorithms, object-oriented programming (OOP), and functional design principles.

• Proficient with libraries like Pandas, NumPy, Matplotlib, and Seaborn for analytics.

• Knowledgeable in cloud technologies: AWS, Azure, and Google Cloud.

• Experience in processing big data using tools like Spark and Snowflake.

• Expertise in natural language processing (NLP) with Hugging Face and cloud AI services.

• Strong understanding of databases, data warehousing, and optimization techniques.

• Skilled in data visualization tools such as Tableau and Power BI.

• A collaborative mindset, eager to adapt, learn, and lead in a dynamic AI environment.

• Excellent problem-solving and analytical abilities.

• Bachelor’s degree in Computer Science, Data Science, AI/ML, or a related field.

🏝️ Benefits

• Engage in innovative AI/ML projects with leading global enterprises.

• Be a key player in advancing Agentic AI within ServiceNow.

• Become part of a culture where your input is valued, your development is prioritized, and YOU are important.