Lead Director – Strategy & Business Operations

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Oversee the operational rhythm for the Growth & Client Success division, encompassing leadership meetings, business reviews, planning cycles, and strategic forums.

• Organize agendas, materials, action-item tracking, and subsequent activities.

• Track progress against strategic objectives and highlight risks, obstacles, and opportunities.

• Offer project management assistance for high-priority cross-functional business initiatives.

• Create project plans, align stakeholders, manage timelines, and ensure execution through to completion.

• Prepare executive presentations, business reviews, leadership updates, and strategic planning documents.

• Distill complex information into succinct recommendations and communications suited for executive levels.

• Facilitate communication and alignment across various teams and functions.

• Establish best practices for project tracking, meeting management, documentation, and organizational processes.

• Assist with resource planning, priority management, and maintaining operational consistency.

• Collaborate with product, marketing, clinical, operations, finance, and enterprise stakeholders.

• Aid in reporting, performance tracking, business reviews, dashboards, summaries, and presentations.

• Identify trends, opportunities, and issues needing leadership attention.

• Convey customer, consultant, and market feedback into product, service, and growth strategies.

⛳️ Requirements

• Over 8 years of experience in business consulting, strategy, operations, project management, program management, or similar business leadership roles.

• Proven track record of leading complex cross-functional initiatives within a matrixed environment.

• Strong executive presence with outstanding written, verbal, and presentation communication abilities.

• Demonstrated capacity to manage multiple priorities while ensuring accountability and execution.

• Experience in developing executive-level materials, business reviews, and strategic communications.

• Strong analytical and problem-solving skills.

• Bachelor's degree is required.

• Preferred experience in healthcare, employee benefits, behavioral health, consulting, or health plans.

• Preferred experience in supporting senior executives, chief of staff roles, business operations, or strategic planning activities.

• Preferred knowledge of sales, account management, customer success, or go-to-market organizations.

• Advanced proficiency in PowerPoint, Excel, and business reporting tools is preferred.

🏝️ Benefits

• CVS Health bonus, commission or short-term incentive program.

• Award target in the company’s equity award program.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being.

• Comprehensive benefits package for employees and their families.