Lead Data Manager

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Oversee the hiring, onboarding, training, and performance assessment of members within the Clinical Data Management team.

• Provide mentorship and development opportunities for employees to facilitate career advancement and succession planning.

• Arrange and conduct training sessions on new systems, equipment, processes, and study requirements.

• Ensure that team data management files and documentation are up-to-date, complete, and ready for inspection.

• Facilitate regular status meetings with Sponsors/CROs and internal stakeholders.

• Track productivity and quality metrics across the CDM team.

• Create and monitor KPIs, which include quality metrics, productivity, data delivery, and query performance.

• Carry out routine performance and quality assessments with managers, supervisors, and staff.

• Assist team members with edit check setup and the appropriate handling of edit check outputs.

• Lead the resolution of Quality Events linked to study-specific data management tasks.

• Act as the primary contact for Data Management-related inquiries, issues, and concerns from both internal teams and Sponsors.

• Collaborate with Sponsors, Project Management, and Account Management to define and maintain Data Management Plans.

• Aid in the development, review, and finalization of data transfer requirements in conjunction with Sponsors and Clinical Data Programming teams.

• Engage in the review and approval process of Data Management-owned study setup modules.

• Ensure high levels of customer satisfaction through timely delivery, clear communication, and consistent service excellence.

• Assist in the preparation of monthly reports and provide relevant data management metrics.

• Develop, review, and update SOPs, SWIs, job descriptions, and departmental training materials.

• Collaborate with Business Development and Quality Assurance to assist in client meetings and audits.

• Maintain communication with Sponsors and internal teams regarding study progress, timelines, and potential risks.

• Contribute to ongoing process improvements, workflow optimizations, and documentation efforts.

⛳️ Requirements

• A minimum of 5 years of experience in data management.

• A Bachelor’s degree in Life Sciences or a related discipline is preferred.

• Previous leadership or people management experience is a plus.

• Proficient in Microsoft Office applications.

• Strong organizational, interpersonal, time-management, and problem-solving abilities.

• Capability to manage multiple priorities in a fast-paced environment.

• Exceptional attention to detail and a commitment to quality.

• Familiarity with or experience in SAS and/or SQL is preferred.

• Excellent written and verbal communication skills in English.

• Ability to collaborate effectively with cross-functional and client-facing teams.

🏝️ Benefits

• Competitive salary.

• Extensive health, dental, and vision insurance coverage.

• Retirement savings plan with company contributions.

• Paid time off and company-observed holidays.