Lead Data Analyst – Network

This is a fully remote position, open to applicants in Arizona, +11 more states.

📋 Description

• Create and implement sophisticated analytical models to enhance our comprehension of Network supply and demand, pinpoint operational inefficiencies, and provide actionable recommendations to the leadership team.

• Establish real-time dashboards and reporting systems to monitor and evaluate Network performance against defined metrics.

• Question existing practices and suggest as well as test innovative strategies to boost competition and engagement within our service provider network.

• Evaluate feedback, ratings, and reviews from diverse sources and stakeholders to derive insights into service quality and customer satisfaction.

• Generate operational and performance data to produce actionable insights and recommendations for third-party service providers.

• Assess the capacity of our Network, identifying gaps and opportunities for enhancing operational efficiency and service quality.

• Lead tests and pilot programs for process modifications resulting from analysis and communicate the outcomes to management.

• Act as an internal data analytics authority by ensuring uniformity in data analysis methodologies and promoting best practices.

⛳️ Requirements

• BA/BS Degree or equivalent experience. A degree focusing on data analysis and communication (such as computer science, social sciences, physical sciences, mathematics, engineering, or statistics) is preferred.

• Over 5 years of experience in business and data analysis.

• Exceptional problem-solving abilities and strong business acumen.

• Experience in data management, specifically in validating and auditing data and reports from various systems.

• Proven capability in project and task management.

• Prior experience with BI, Google Workspace, and CRM tools.

• Proficiency in SQL and experience working with relational databases is essential.

• An analytical professional with keen attention to detail and a high standard of performance excellence.

🏝️ Benefits

• Comprehensive healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.

• 401(k) plan with company matching and tuition assistance to support your future aspirations.

• Flexible time off, paid sick leave, and ten paid holidays each year.

• Parental planning benefits to assist associates during significant life events.

• Bonus and incentive programs.