Lead, Customer Strategy Analytics – Applied AI

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of Customer Analytics: Enhance the analytics, engagement, and AI integration strategy for Customer Success and Customer Support.

• Develop strategies throughout the customer lifecycle.

• Lead the team.

• Create AI-driven tools that deliver additional value.

• Boost impact through the use of AI.

⛳️ Requirements

• 5–7+ years of experience in analytics, strategy, or operations.

• Proven track record of delivering data products, models, or AI-driven systems into production.

• Strong numerical skills, with a preferred additional background or education in technical fields.

• Proficiency with Claude (or similar agentic tools) is essential; knowledge of SQL/Python is advantageous!

• Understanding of the operational dynamics within Customer Success and Support organizations.

• Independent and self-sufficient worker.

• Possess a player-coach mindset.

• Able to navigate ambiguity comfortably.

• Experience in SaaS, marketplaces, or rapidly growing startups is preferred.

• Background in the restaurant industry is a plus!

🏝️ Benefits

• Comprehensive health coverage.

• Remote-first work environment.

• Unlimited paid time off (PTO).

• Additional fun perks!