Lead Customer Account Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Expand recurring revenue and enhance net retention for the designated portfolio of clients.

• Create and implement engagement strategies to maximize customer value.

• Cultivate strong, trusted-advisor relationships with various stakeholders, including executives and decision-makers.

• Conduct business process analyses with clients to identify their priorities and significant business challenges.

• Recognize, monitor, and secure opportunities for upselling and cross-selling in partnership with Solution Engineering and Services.

• Prepare the customer base for renewals in coordination with the Renewals Team.

• Act as a customer advocate with pertinent internal teams.

• Collaborate with internal Datacor resources across multiple teams to guarantee customer satisfaction.

• Monitor customer progress on critical projects and implementations.

• Manage client expectations concerning the delivery of Datacor products and services.

⛳️ Requirements

• Experience in enterprise software/SaaS Sales, Account Management, Customer Success, or a similar role.

• Bachelor’s degree or equivalent professional experience.

• Over 5 years of experience in SaaS sales, with a preference for ERP experience.

• Proven track record of successfully closing six-figure deals.

• Ability to distill complex issues and convey them clearly to clients and internal stakeholders.

• Demonstrated capability to guide clients through large, intricate projects.

• Strong technical understanding and problem-solving skills.

• Exceptional written and verbal communication abilities.

• Preferred experience in ERP, manufacturing, and warehouse management software.

• Familiarity with process manufacturing and distribution concepts in the Chemical and Food and Beverage sectors is preferred.

• A solid understanding of sales methodologies/frameworks such as MEDDPICC, Force Management, Challenger Sales, etc., is preferred.

🏝️ Benefits

• Datacor is an Equal Opportunity Employer.

• Use of AI During Interviews: Candidates are not permitted to use generative AI tools or external assistance during live interviews unless explicitly stated otherwise.