Lead Conversion Manager

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Guide, mentor, and coach a team of Appointment Setting Specialists to consistently achieve conversion KPIs.

• Be responsible for a select set of key team metrics: consultations scheduled weekly, lead-to-consultation conversion rates, and response time to leads.

• Conduct regular performance evaluations, live call coaching sessions, and skills enhancement workshops.

• Actively monitor calendar fill rates by language and Salesperson, as well as ensure forward booking coverage, identifying gaps early.

• Work together with leadership on the hiring, onboarding, and training of new team members.

• Personally interact with high-priority or escalated leads through calls, WhatsApp, email, and social media platforms.

• Utilize AI tools to optimize your workflow: call preparation, follow-up message creation, lead prioritization, and performance evaluation.

• Monitor and evaluate team metrics, providing data-driven insights to enhance conversion rates and lead quality.

⛳️ Requirements

• Proficiency in both Spanish and English.

• 2–5+ years of experience in appointment setting, inbound lead qualification, or inside sales within a B2C industry.

• Minimum of 1 year in a leadership, training, supervisory, or team lead role, with a proven success record in enhancing team output and performance.

• Demonstrated history of meeting or surpassing sales targets.

• Excellent rapport-building, persuasive communication, and objection-handling skills.

• Experience with a CRM system (HubSpot preferred) and managing a high volume of leads.

• Proven experience using AI tools in a workplace environment for communication, workflow automation, and performance enhancement.

• Highly organized, motivated, and disciplined; capable of managing competing priorities while maintaining attention to detail.

• Comfortable in fast-paced environments with changing processes and high expectations.

🏝️ Benefits

• 11 U.S. federal holidays off (paid) regardless of your location.

• A week off between Christmas and New Year's — office closed, fully paid.

• Local holiday work that doesn't coincide with a U.S. holiday is compensated according to your country's labor laws.

• Comprehensive training program — we invest in your onboarding to familiarize you with our systems and best practices.

• Mentorship and collaboration — learn from seasoned professionals in your field and share your expertise.

• Career advancement opportunities — we promote from within and foster growth.

• Equipment support — stipend or provided equipment to set up your home office, available after 4 months of employment.