Lead Conversational AI Developer

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the complete lifecycle development — spanning design to deployment — of scalable chatbots and virtual assistants using Microsoft Bot Framework, Kore.ai, or comparable CAI technologies.

• Work collaboratively with cross-functional teams (product managers, designers, UX/UI experts) to gather requirements, craft conversational flows, and execute user stories.

• Integrate Natural Language Processing (NLP) and Natural Language Understanding (NLU) techniques to empower chatbots to comprehend user intent and respond appropriately.

• Utilize Generative AI services to enhance chatbot interactions with creativity and personal touch.

• Create chatbots for deployment across various channels (web, mobile apps, messaging platforms) to ensure a cohesive user experience.

• Perform extensive testing and debugging to guarantee high performance and accuracy of conversational AI solutions.

• Monitor and assess user interactions and chatbot performance to pinpoint areas for enhancement and optimization.

• Keep abreast of the latest developments in Conversational AI technologies and industry best practices.

⛳️ Requirements

• Education: Bachelor’s Degree.

• Experience: Over 5 years in software development, ideally with a specialization in conversational AI or chatbots.

• In-depth knowledge of Azure Bot Framework v4, especially in utilizing Adaptive Dialogs, Waterfall Dialogs, and middleware customization.

• Strong backend development capabilities with advanced proficiency in C#, .NET, JavaScript, CSS, and HTML for custom bot logic.

• Practical experience with Azure Integration Services, employing Azure Functions and Logic Apps to coordinate workflows between the bot and external systems.

• Proven track record with Salesforce API integrations (REST/SOAP), particularly for managing Live Agent transitions, Knowledge base access, and Case creation.

• Experience in configuring Azure Cosmos DB for storing conversation states, user information, and telemetry logs.

• Experience in executing Hybrid AI strategies, merging classical NLU services (Azure CLU) with Generative AI models (Azure OpenAI/GPT) for fallback handling or content generation.

• Familiarity with middleware, including exposure to MuleSoft or similar ESB platforms for enterprise-level data exchange.

• Data-driven optimization capabilities, leveraging Power BI to analyze conversation logs, identify drop-off points, and enhance NLU accuracy.

• Leadership experience in SDLC, including the establishment of CI/CD pipelines for bot deployment across various environments (Dev/Test/Prod).

• Exceptional communication, teamwork, and problem-solving abilities.

• Capability to work independently and juggle multiple projects simultaneously.

• A passion for innovation and a strong commitment to advancing the field of Conversational AI technology.

🏝️ Benefits

• Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years).

• Comprehensive Health Coverage: Access to health care, including medical with vision, dental, and prescription plans for individuals and families, effective from the 1st of the month following your hire date.

• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance.

• Flexible Spending Accounts: Available for medical and dependent care expenses.

• Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).

• Supplemental Retirement Plans: Include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.

• Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service.