Lead Collector

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Support management in overseeing collection activities to ensure acceptable delinquency rates while adhering to relevant laws, regulations, policies, and procedures.

• Provide assistance to staff regarding questions about processes and procedures.

• Maintain a comprehensive understanding of the Fair Debt Collections Practices Act.

• Generate regular reports on team-specific tasks and objectives.

• Carry out collection duties as dictated by the department's workload.

• Aid management in assessing delinquency rates for both the loan portfolio and maintenance fee accounts.

• Evaluate team performance through auditing, identifying opportunities, and delivering feedback as necessary using various KPI reporting metrics.

• Oversee all facets of quality assurance (QA) for collections staff to ensure compliance with policies, procedures, state laws, and federal laws.

• Reach out to delinquent account holders via telephone and mail to collect outstanding payments.

• Clearly communicate company policies and procedures alongside collection strategies and practices.

• Provide assistance to all collections staff with daily processes and procedures as needed.

• Help management in addressing owner inquiries and complaints.

• Deliver ongoing training and support for the collection team, including bi-annual Fair Debt Collection Practices Act (FDCPA) certification for all collection personnel.

• Facilitate mentoring and development, empower team members by organizing team-building activities, recognizing high achievers, and addressing team feedback to resolve any issues or conflicts.

• Offer support to supervisors during their absence.

• Participate in special projects as directed by management.

⛳️ Requirements

• High School Diploma or GED.

• Exceptional interpersonal and communication skills.

• Proficient in Word, Access, and Excel.

• Must fulfill federal and state licensing requirements.

• Associate's Degree or College Diploma (preferred).

• 3 to 5 years of relevant experience (preferred).

• At least 2 years of supervisory experience (preferred).

• Experience in third-party collections (preferred).

• Familiarity with Timeshare or Vacation Ownership (preferred).

🏝️ Benefits

• Recognition Programs and Rewards.

• Excellent healthcare options, including medical, dental, and vision.

• A people-first culture.

• Go Hilton: Travel Discounts Program with Hilton hotel rates worldwide.

• Perks at work: Employee Pricing platform.

• Employee Assistance Program that supports your physical and mental well-being.

• Paid Vacation Time and Paid Sick Days.

• 401(k) program with company match.

• Tuition reimbursement programs.

• Numerous learning and advancement opportunities.

• And more!