Lead Collection Associate – US Accounting

This is a fully remote position, open to applicants in India.

📋 Description

• Manage and oversee a portfolio of customer accounts, ensuring that collections are executed promptly and adhere to company policies.

• Reach out to customers via email or phone to collect outstanding balances, identify disputes, and resolve issues causing payment delays.

• Maintain the collections report with comprehensive records of collection activities, payment arrangements, and customer communications.

• Collaborate closely with billing and account management teams to ensure that escalated disputes are addressed in a timely manner.

• Regularly review and analyze aging reports to prioritize accounts for collection based on outstanding balances and associated risk factors.

• Provide assistance with ad hoc projects and tasks as assigned by management that relate to collections strategy, reporting, and process enhancements.

⛳️ Requirements

• A Bachelor's Degree in finance, accounting, or a related business discipline is preferred.

• A minimum of 2 years of relevant work experience is required.

• Strong customer service orientation and excellent interpersonal skills.

• Good analytical abilities and problem-solving skills.

• Exceptional attention to detail and accuracy.

🏝️ Benefits

• Company-funded Group Mediclaim Insurance for the employee, spouse, and up to 2 children of INR 400,000 per annum.

• Company-funded Group Personal Accident Insurance for employees of INR 1,000,000 per annum.

• Company-sponsored and manager-approved Career Advancement Opportunities.

• Industry-leading referral bonus policy.

• 29 paid leave days throughout the year.

• Company-paid maternity leave for female employees.