Lead, Client Success

This is a fully remote position, open to applicants in New York.

📋 Description

• Manage a portfolio of mid-tier accounts or agency partnerships without additional sales assistance.

• Maintain a comprehensive understanding of client objectives, reporting usage, success metrics, and business intricacies.

• Ensure precise and timely delivery of all client outputs, which include regular reporting, ad-hoc analyses, campaign summaries, and platform support.

• Handle contract renewals for assigned accounts, collaborating with commercial leadership to establish growth objectives and success metrics.

• Oversee all project management aspects of client work, encompassing timelines, deliverables, progress tracking, coordination, and follow-up.

• Analyze data outputs and identify key themes, insights, or anomalies for client review.

⛳️ Requirements

• Bachelor’s degree in Business, Marketing, Communications, Analytics, or a related discipline.

• 4–6+ years of experience in client services, account management, analytics, or a comparable data-driven position.

• Strong analytical capabilities with experience in reviewing and quality assessing data-driven deliverables.

• Exceptional verbal and written communication skills, coupled with a confident presence when interacting with clients.

• Highly organized with robust project management abilities and a keen attention to detail.

• Familiarity with Comscore tools, data frameworks, or digital measurement methodologies is preferred.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development