Lead Business Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a bridge between development teams and both internal and external customers/end users.

• Collect business requirements, perform needs assessments, and create functional specifications.

• Articulate requirements through specifications, statements of work, project plans, and various documentation.

• Collaborate with developers, quality assurance teams, and users for process testing and user acceptance.

• Develop BRDs, FRDs, process maps, data flows, system interaction documentation, user manuals, and training resources.

• Convert business requirements into functional specifications for system upgrades and workflow modifications.

• Resolve user issues and escalate matters as necessary.

• Participate in project planning, execution, and the conclusion of organizational initiatives.

• Work alongside cross-functional teams to synchronize and implement processes.

• Perform data and transactional analysis to discover trends, gaps, root causes, and improvement opportunities impacting O2C performance.

• Ensure adherence to relevant regulations and healthcare industry standards.

• Provide hands-on support for business systems, focusing on order processing and customer fulfillment.

• Assist with configuration updates and operational duties.

• Support system testing, validation, UAT, go-live monitoring, and system improvements.

• Create and maintain operational reports and dashboards.

• Collaborate with third-party vendors and internal developers on system integrations.

• Help train end users on new functionalities and system updates.

⛳️ Requirements

• 10–15+ years of experience as a business analyst, ideally in healthcare or a similar sector.

• 10 years of experience in OTC processes and applications within the healthcare industry.

• Bachelor’s degree in Business, Information Systems/MIS, or a related discipline.

• In-depth knowledge of Order-to-Cash processes, including order management, billing, collections, and revenue recognition.

• Familiarity with healthcare applications, SQL, and project management methodologies.

• Experience with Agile project management approaches.

• Proficient in ServiceNow Agile, Jira, and Excel.

• Exceptional communication skills with the ability to collaborate with technical teams and business users.

• Detail-oriented with strong organizational capabilities and the ability to manage multiple priorities.

• Proficient at analyzing complex issues, identifying root causes, and devising effective solutions.

• Strong analytical and problem-solving capabilities.

• Ability to work independently while also collaborating in a team setting.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive healthcare benefits including medical, dental, and vision coverage.

• Opportunities for professional development and continuous learning.

• Flexible work arrangements to support work-life balance.

• Collaborative and inclusive work environment.

• Retirement savings plan with company matching.