Lead Application Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main technical authority for production support code paths, hotfixes, and enhancements focused on stability.

• Conduct thorough technical triage across the entire application stack.

• Examine logs, traces, database queries, and application behavior to determine root causes.

• Set engineering standards for code managed by the support team.

• Create and implement targeted hotfixes while coordinating production releases.

• Lead post-incident reviews and take ownership of corrective action items.

• Track patterns of production defects and incidents to highlight recurring issues.

• Develop and maintain a problem registry.

• Promote the use of AI and automation tools.

• Actively participate in the engineering backlog to identify, define, and prioritize technical debt.

⛳️ Requirements

• Over 10 years of experience in application support, software engineering, or a similar role, with at least 3 years in a senior or leadership position.

• Strong hands-on expertise in .NET / C# for reading, debugging, and writing high-quality production code.

• Comprehensive understanding of React front-end applications.

• Extensive experience with Microsoft SQL Server.

• Proven history of managing complex, high-stakes production incidents from start to finish.

• Familiarity with structured problem management methodologies.

🏝️ Benefits

• Competitive compensation.

• Remote-first work environment.

• Flexible scheduling with core collaboration hours from 10:00 AM to 3:00 PM ET.

• Annual company-wide offsite gatherings.

• Flexible paid time off, 17 company holidays, paid sick leave, and paid parental leave.

• Comprehensive health insurance with significant contributions from the company, including dental and vision coverage.

• 401(k) plan with company matching.