Lead Advanced Field Service Technician

This is a fully remote position, open to applicants in Canada.

📋 Description

• Efficiently address and resolve customer challenges.

• Execute reactive maintenance, preventative maintenance, installation, or repair work orders.

• Analyze system logs and conduct routine audits to enhance system performance and efficiency.

• Test, calibrate, and verify the functionality of system and peripheral devices.

• Ensure system operational performance adheres to contract specifications and shop drawings/sequence of operations.

• Perform system backups and apply necessary updates and patches.

• Offer support for software and hardware design, development, and implementation.

• Assist customers with Life Cycle Management and strategies for software upgrades and deployment.

• Revise customer drawings/documentation to reflect any configuration or model modifications.

• Manage or participate in the delivery of small service or installation projects, which may include engineering, drawings, programming, documentation, installation, subcontractor management, start-up, testing, and customer acceptance.

• Create and maintain precise records, reports, system configuration documentation, and action lists.

• Lead and document recurring meetings with both customers and internal teams.

• Conduct formal reporting and maintain site documentation.

• Mentor and train junior Field Service Representatives.

• Respond to and resolve intricate emergency service calls as needed, in accordance with customer contract obligations. Complex service calls involve integrated and multi-vendor systems.

• Be available for on-call rotation for site coverage.

⛳️ Requirements

• Post-secondary education in a related field.

• At least 5 years of field experience in Honeywell BAS Controls or access control and CCTV.

• Training or certification in Honeywell software programming tools.

• Training or certification in networking protocols and products.

• Valid G driver’s license.

• Advanced knowledge of Microsoft Active Directory.

• CFA and/or diploma in Electrical/Electronics.

• Experience in fault finding and repair of electronic equipment or maintenance of IT systems, including both hardware and software (server management, network configuration/troubleshooting).

• Familiarity with Domain Services, Microsoft Windows Operating Systems, and Visio.

• Expertise in working within a server-based environment.

• Previous experience in the electronic security industry.

• Prior technical or installation experience.

• Solid understanding of network communications technology.

• Application programming experience (JAVA, Apache Tomcat, VB Script).

• Skills in report extraction and manipulation.

• Positive, innovative, eager to learn, proactive with the ability to solve problems autonomously.

• Capability to lead, mentor, and share knowledge.

• Excellent communication, interpersonal, and organizational skills.

• Background in Computer Science.

• Prior customer service experience.

• Technical or professional certification.

• Ability to read and interpret mechanical and electrical drawings and diagrams.

• Bilingual proficiency in French and English.

🏝️ Benefits

• Health insurance.

• Retirement plans.

• Paid time off.

• Opportunities for professional development.