Lead Accessibility Specialist

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Oversee the process and engagement in developing digital products and seamless end-to-end experiences.

• Guide and mentor Product Designers across various teams.

• Collaborate with Product Design Leads and Service Design Leads to ensure alignment of product visions and experiences.

• Conceptualize and design optimal end states based on research insights.

• Implement user-centered design techniques throughout the product development lifecycle.

• Work alongside developers to establish user experience standards and adhere to industry best practices.

• Investigate design ideas through whiteboard sessions, wireframes, and usability studies.

• Collaborate with product owners to specify functionality and end-user needs.

• Lead, mentor, and potentially oversee teams across various product domains.

• Facilitate cross-functional meetings, workshops, sprints, and planning sessions.

• Plan and execute user/customer research in partnership with the Experience Research team.

• Identify opportunities to optimize resources and methodologies across teams.

• Investigate new patterns and practices, contributing to innovative methodologies.

• Utilize storytelling and persuasive techniques to foster trust with cross-functional colleagues.

• Champion the customer perspective throughout the organization.

• Participate in recruitment and hiring processes.

• Comply with operational risk controls and compliance standards.

• Uphold M&T internal control standards and execute audit and regulatory action items.

• Perform additional related duties as assigned.

⛳️ Requirements

• Bachelor’s degree in UX Design, Human Computer Interaction, Industrial Design, or a related field, along with a minimum of 5 years of relevant experience; or a combined minimum of 9 years of education and/or relevant product design work experience in lieu of a degree.

• Demonstrated expertise in Product Design/Human-Centered Design.

• Experience in creating use cases, flow diagrams, prototypes, scenarios, and wireframes.

• Knowledge of design thinking methodologies and their application in product development.

• Practical experience designing for both digital touchpoints and non-digital channels.

• Experience managing programs through the complete product development lifecycle.

• Strong project and people management abilities.

• Capacity to mentor and educate others on experience design principles.

• Proficient at navigating ambiguity in a self-directed environment.

• Ability to build strong working relationships.

• Extensive experience conducting both remote and in-person workshops.

• Familiarity with tools such as Miro and Webex.

• Experience with design and prototyping software including Adobe, Sketch, InVision, Figma, or similar tools.

• Proficient in industry best practices for desktop, mobile, and web applications.

• Knowledge of accessibility standards, cross-platform challenges, mobile user interfaces, and systems thinking.

🏝️ Benefits

• Medical benefits.

• Retirement benefits.

• Forty hours of paid volunteer time each year.

• Competitive, market-informed compensation.

• Equal employment opportunities.