L4 Systems Engineer

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Responsible for the support, administration, and enhancement of client infrastructure, including servers, Microsoft 365, Azure, virtualization, networking, security, and BDR (both cloud and on-premises).

• Delivers high-level escalation support, addressing complex technical challenges with urgency and accuracy.

• Collaborates with the Technical Alignment team to ensure that client environments proactively adhere to GXA standards.

• Acts as a technical consultant and trusted subject matter expert during client interactions.

• Fosters trust with C-suite executives and decision-makers by linking technical suggestions to business objectives.

• Guarantees service delivery excellence through diligent documentation, clear communication, and KPI reporting.

• Guides and develops junior engineers, establishing a benchmark for professionalism, technical expertise, and service quality.

• Exemplifies proactive problem-solving and accountability in all communications.

• Participates in the development of playbooks and processes, facilitating scalable and repeatable technical accomplishments.

⛳️ Requirements

• Over 8 years of experience in a comparable Managed Service Provider (MSP) environment.

• Proven enthusiasm for **providing exceptional customer service**.

• Strong capability to **prioritize tasks, follow through, and take initiative** independently.

• Maintains composure under pressure—skilled at managing escalations effectively and calmly.

• Outstanding communication and interpersonal abilities, capable of fostering trust with clients and colleagues.

• Team-oriented approach—thrives in a dynamic team setting.

• Relevant certifications (such as MCSE, CCNA, AWS SysOps) are preferred.

• Reliable transportation for on-site client engagements.

• Advanced expertise in **virtualization environments**.

• Senior-level proficiency with **Microsoft 365, Azure, Teams, SharePoint, SQL, Exchange, and Active Directory**.

• Strong background in networking, including **design, configuration, and troubleshooting**.

• Advanced skills in troubleshooting and isolating complex issues.

• Solid understanding of support tools, service delivery processes, and ITSM methodologies.

• Proficient typing and documentation skills for precise and efficient service ticket management.

🏝️ Benefits

• Health Care Plan (Medical, Dental & Vision)

• Life Insurance (Basic, Voluntary & AD&D)

• Paid Time Off (Vacation, Sick & Public Holidays)

• Auxiliary Benefit Offerings (Legal Shield/Aflac)