L2/L3 Systems Engineer, MSP Experience Required

This is a fully remote position, open to applicants in Dominican Republic, +5 more states.

📋 Description

• Deliver advanced Level 2 and Level 3 technical assistance across various client environments.

• Diagnose and resolve intricate issues related to Microsoft 365, Azure, networking, servers, endpoints, and infrastructure.

• Oversee and support Microsoft cloud technologies, including Entra ID (Azure AD), Exchange Online, SharePoint, and Intune.

• Administer and troubleshoot Windows Server environments, encompassing Active Directory, Domain Controllers, Group Policy, and directory synchronization.

• Set up, maintain, and troubleshoot network infrastructure, including firewalls, VPNs, content filtering, and security measures.

• Provide support for virtualization environments, including hypervisors and virtual machines.

• Assist with Azure infrastructure, such as Azure Virtual Machines and Azure Virtual Desktop (AVD).

• Manage backup solutions, conduct troubleshooting, and ensure effective recovery processes.

• Document service call notes, technical resolutions, system configurations, diagrams, and internal procedures.

• Develop and maintain technical documentation, checklists, and knowledge base articles.

• Investigate and apply new technologies, tools, and best practices to enhance client environments.

• Communicate proficiently with clients, team members, vendors, and external stakeholders.

• Prioritize and handle multiple tickets while adhering to service-level agreements (SLAs).

• Collaborate with other engineers and internal teams to resolve escalated issues.

⛳️ Requirements

• At least **3 years of experience in a Managed Services Provider (MSP) environment**.

• Demonstrated experience supporting various clients and managing diverse IT environments.

• Strong troubleshooting and analytical abilities to resolve complex technical challenges.

• Capability to work independently, prioritize tasks, and perform efficiently under pressure.

• Excellent communication skills, both written and verbal.

• Highly organized, detail-oriented, and process-driven.

• Experience in documenting technical processes, configurations, and troubleshooting methodologies.

• Familiarity with Microsoft 365, particularly Entra ID (Azure AD), Exchange Online, SharePoint, and Intune.

• Experience with:

• • PowerShell scripting and automation
• • Azure Virtual Machines
• • Azure Virtual Desktop (AVD)
• • Windows Server administration
• • Active Directory and Group Policy
• • Directory synchronization tools
• • Hardware firewalls
• • VPN technologies
• • DPI-SSL and content filtering
• • Virtualization platforms
• • Backup technologies

• **Candidates with experience solely in-house IT, single-company help desk, or unrelated fields do not qualify for this role. Prior experience in a Managed Services Provider (MSP) environment is essential.**

• **Preferred Qualifications**

• • Experience working with various MSP tools and platforms.
• • Microsoft certifications such as:
• • Microsoft Certified: Azure Administrator Associate
• • Microsoft 365 Certified: Administrator Expert
• • Microsoft Certified: Endpoint Administrator Associate
• • Experience managing enterprise Microsoft environments.
• • Strong comprehension of cybersecurity best practices.
• • Experience with firewall vendors such as SonicWall, Fortinet, Meraki, Palo Alto, or similar technologies.
• • Experience supporting hybrid cloud environments.
• • Experience creating network diagrams and technical documentation.
• • Familiarity with IT service management processes and ticketing systems.
• • Experience working directly with clients in a consulting or managed services role.

🏝️ Benefits

• Opportunity to engage in diverse and exciting projects.

• Supportive and collaborative work environment.

• Weekly payments.

• Weekends off.