L1 Pre-Sales Support

📋 Description

• Engage and convert high-quality leads through outbound follow-ups, activation of warm leads, and activities that drive pipeline engagement.

• Provide support to the sales team by generating and qualifying outbound leads as well as building opportunities within the sales pipeline.

• Interact with prospects to gain an understanding of their use cases, business needs, challenges, and urgency.

• Conduct product demonstrations and walkthroughs for potential customers.

• Address inquiries from customers and prospects via chat, tickets, and other support channels in a professional and efficient manner.

• Evaluate leads based on their use case, deal size, urgency, and compatibility with the product.

• Assist prospects in transitioning from initial interest to product adoption by offering guidance on platform features and workflows.

• Ensure accurate tracking of leads and conversations within CRM and ticketing systems.

• Work closely with Sales, Product, Onboarding, and Support teams to facilitate seamless customer engagement.

• Manage multiple customer conversations at once while effectively prioritizing urgent or high-value opportunities.

• Keep informed about product updates, AI functionalities, automation workflows, APIs, and integrations.

⛳️ Requirements

• 2–4 years of experience in Pre-Sales, Product Support, Technical Support, Customer Support, SDR/BDR, or similar customer-facing positions within a SaaS or software company.

• Proven experience in managing chat, tickets, outbound follow-ups, or pre-sales discussions.

• Strong knowledge of APIs, webhooks, automation workflows, or technical product integrations.

• Capability to effectively qualify leads and identify customer requirements.

• Experience in delivering product demos or walkthroughs is preferred.

• Excellent verbal and written communication skills in English.

• Strong multitasking and prioritization skills in a dynamic work environment.

• Proficiency in AI is essential.

• Willingness to work across APAC / EMEA shifts.

• A strong problem-solving mindset and a customer-first approach.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career growth.

• Comprehensive health and wellness benefits.

• Flexible work schedule and remote work options.