KYC Specialist – Fixed-Term Contract

This is a fully remote position, open to applicants in Guatemala.

📋 Description

• Evaluate new customer accounts and confirm their identities.

• Identify risks related to customers.

• Analyze trends and assess customer behavior.

• Report concerns to the KYC supervisor and manager.

• Keep informed about KYC regulations.

• Minimize KYC onboarding wait times by effectively managing customer interactions and complying with SLAs.

• Enhance team customer satisfaction by ensuring that customer communications are clear and informative.

• Assist in reducing risk exposure and preventing illicit transactions on Paysend's platform.

⛳️ Requirements

• Experience in a Customer Support setting.

• Strong understanding of KYC, Financial Crime, and Anti-Money Laundering (AML) processes and procedures.

• Exceptional observational and analytical abilities.

• Robust critical thinking skills to identify discrepancies.

• Excellent verbal and written communication capabilities.

• Confident and sound decision-making skills.

• Practical experience in KYC or AML is preferred, but not required.

• Previous experience in a FinTech or Financial Services organization is beneficial but not mandatory.

• Familiarity with Zendesk or a comparable CRM system is advantageous but not essential.

🏝️ Benefits

• Chance to contribute to products and services that assist millions of customers worldwide.

• Opportunities for learning, skill development, taking on new challenges, and advancing your career across various functions and locations.

• Collaboration with skilled colleagues from diverse backgrounds and fields.

• Empowerment to take ownership, make decisions, and create a significant impact.

• A culture that promotes experimentation, continuous improvement, and proactive action.

• Opportunity to influence the future of global money movement.

• Fixed-term contract.