This is a fully remote position, open to applicants in Egypt.

• Enhance fulfillment rates by addressing supply-demand discrepancies before they impact bookings.

• Maintain a healthy level of professional utilization and decrease unfulfillment consistently week after week.

• Address customer concerns with empathy and efficiency to ensure rising satisfaction scores.

• Ensure precise and clean reporting on utilization, unfulfillment, and quality, enabling the team to make informed decisions based on facts.

• Conduct outbound calls adhering to quality-grading standards and participate in projects aimed at improving operational speed and effectiveness.

• 1–3 years of experience in operations or customer support.

• Proficient in Arabic and possess strong working knowledge of English.

• Demonstrate genuine analytical skills: comfortable using Excel/Google Sheets, interpreting metrics, and acting on data insights.

• Experience in the service sector or within an on-demand/marketplace business is a plus.

• Familiarity with CRM systems and operational tools is advantageous.

• Flexible elements integrated into the role.

• An additional day off to celebrate your birthday.

• Complimentary Justlife credits for utilizing our services.

KSA Operations Executive

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