Korean-English Bilingual Healthcare Customer Service Representative

📋 Description

• Respond to incoming customer calls

• Thoughtfully engage with customers to identify their needs

• Perform research across various systems to address inquiries

• Deliver clear and precise information to assist consumers in navigating healthcare options

• Handle a high volume of interactions while ensuring quality and professionalism

• Adhere to a set schedule, including specified breaks and lunch periods

⛳️ Requirements

• Minimum of 6 months experience in customer service

• Proficiency in both English and Korean

• High school diploma or its equivalent

• Strong empathy, patience, and attentiveness to customer needs

• Comfort with computer systems and Windows-based applications

• A designated home workspace that is free from distractions

• A reliable, high-speed wired internet connection (minimum 25 mbps)

🏝️ Benefits

• Paid time off

• Tuition reimbursement

• Health and wellness incentives