Korean-English Bilingual Healthcare Customer Service Representative

This is a fully remote position, open to applicants in California.

📋 Description

• Receive and respond to incoming calls from customers.

• Thoughtfully engage with customers to identify and understand their needs.

• Perform research across various systems to address inquiries.

• Offer clear and accurate information to assist consumers in navigating their healthcare options.

• Handle a high volume of interactions while upholding quality and professionalism.

• Adhere to a predetermined schedule, including specified breaks and lunches.

⛳️ Requirements

• Minimum of 6 months experience in customer service.

• Proficient in both English and Korean.

• High school diploma or equivalent qualification.

• Strong empathy, patience, and attentiveness to customer needs.

• Comfortable using computer systems and Windows-based applications.

• A distraction-free, designated workspace at home.

• A secure, high-speed wired internet connection with a minimum speed of 25 mbps.

🏝️ Benefits

• Paid Time Off (PTO).

• Tuition reimbursement.

• Health and wellness incentives.